Terms of Service

Acceptance of Terms#

By accessing or using Axie Studio's Service, you agree to be bound by these Terms of Service. If you do not agree, you may not access or use the Service.

Description of Service#

Axie Studio provides a multi-tenant SaaS platform for branded customer and operations surfaces. The Service may include:

• AI agents, RAG, document search, and knowledge-based chat features
• Custom-branded chat, booking, time, CRM, social, support, and operational interfaces
• Custom domain, white-label branding, authentication, and tenant management
• Usage analytics, logs, billing, security controls, and performance reporting

User Accounts#

To use certain features of our Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of account credentials and administrator access
• All activity that occurs under your account, organization, tenants, and API keys
• Notifying us promptly of unauthorized use, suspected compromise, or security incidents

Age Requirement#

You must be 18 years or older to create an Axie Studio account or use the Service as an account holder. By signing up, you confirm that you satisfy this requirement.

Subscriptions and Billing#

The Service may be offered through free, paid, usage-based, or enterprise plans. By subscribing, you agree to:

• Pay all fees, taxes, usage charges, and subscription amounts associated with your plan
• Automatic renewal unless cancelled according to the plan terms or order form
• Cancellation, downgrade, and access-limit terms specified in your plan, invoice, or agreement
• No refunds for partial subscription periods unless required by law or expressly agreed in writing

Acceptable Use Policy#

You agree not to use the Service to:

• Violate applicable laws, regulations, third-party rights, or platform policies
• Transmit harmful, abusive, deceptive, illegal, or infringing content
• Send spam, unsolicited messages, phishing, malware, or abusive automated traffic
• Interfere with the Service, bypass security, scrape data, or misuse AI outputs

Intellectual Property#

The Service, platform software, design, trademarks, and documentation are owned by Axie Studio or its licensors. You retain rights in your own content, subject to the rights needed for us to host, process, secure, and provide the Service.

Data Processing#

Where Axie Studio processes personal data on behalf of a customer, Axie Studio acts as processor and the customer acts as controller unless otherwise agreed. A data processing agreement or equivalent data protection terms may apply for business and enterprise customers.

Termination#

We may suspend or terminate access to the Service for breach of these Terms, security risk, non-payment, unlawful use, or harm to the platform or others. You may stop using the Service or request deletion where available.

Disclaimers#

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Limitation of Liability#

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXIE STUDIO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

Governing Law#

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. Courts in Sweden will have jurisdiction unless mandatory consumer or data protection law provides otherwise.

Changes to Terms#

We may modify these Terms from time to time. We will post the updated Terms on this page and update the Last Updated date. Continued use of the Service after changes take effect means you accept the updated Terms.